Q: What is
the difference between a charter flight and a scheduled
flight?
A: Charter flights are scheduled on certain days each
week and may not depart every day of the week. An
example of a charter pattern is Thursday/Sunday, in
which you depart Thursday and come home Sunday. The same
passengers leave and return together on the same
aircraft (and everyone on the plane is on vacation!).
Although charter flights don't offer as much flexibility
as scheduled air flights, they are typically
nonstop--but not always, so please check--and lower in
cost.Scheduled airlines operate flights generally on
a daily basis for a variety of origin cities and
destinations. So they offer more flexibility than
charter vacations.
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Q: What happens if I decline
travel protection options?
A: If you choose to decline any of the travel protection
options, you are subject to the terms and conditions of
Funjet Vacations and its suppliers. We recommend you
read our
Bill of Rights (terms and conditions) before making
that decision. We know how important your vacation is to
you and that it's an investment in Fun. That's why we
recommend the travel protection as a safeguard for all
of our customers.
You will be allowed to decline travel protection when
you get to Step 3 of the booking process. Just choose
the option titled "Decline to Purchase Travel
Protection" and your vacation package will price without
travel protection.
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Q: How do I book more than one
room for a vacation?
A: If you need more than one room, make a separate
booking for each room.
- Indicate the appropriate number of adults and
children per room. You can check the hotel
information pages for occupancy limits.
- Complete the entire booking process, including
purchase and confirmation for the first room and
then return to Plan Your Vacation to complete the
process for each additional room required. It is
important to start from the beginning of the pricing
process for each room you book.
- If all passengers will be traveling together,
please be sure to choose the same flights and hotel
for each reservation.
- If you want your rooms located together at the
hotel (or adjoining), make sure you include this in
the comment section of each booking. This is
considered a hotel request and the hotel will make
every effort to accommodate your request upon
arrival.
- If you start to book a room for one party and
then return to book the next room at the same hotel
but the hotel is sold out, just contact us at
Email Us Your Question for assistance or visit
your travel agent of choice.
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Q: What is a one way ticket?
A: An air ticket that only takes the traveler from their
origin to their destination with no return flight back.
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Q: How do I make special room
requests?
A: To make special requests (such as a non-smoking room,
king bed, rollaway, etc) you can simply enter your
request in the comment section that appears after you've
confirmed your booking. You simply explain your request.
The hotel will receive this information and do their
best to accommodate your request.
If you've already booked your vacation, you can do
one of 2 things:
*Contact your travel agent to make your special
request. I If you booked online via a travel agency,
please contact your agency. Be sure to include your
reservation number. Your request will be forwarded on to
the hotel and they will try their best to accommodate
your special request.
Please keep in mind that there is no guarantee that a
hotel will be able to fulfill a special request. When
you arrive at your hotel, make sure to reiterate your
request upon check-in. Some requests may require an
additional charge payable directly to the hotel.
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Q: When and how do I make payment
online?
A: When you book a Funjet Vacations package online, you
must also make full payment online at the time of
booking, using an accepted credit card or debit card.
Funjet Vacations accepts MasterCard, Visa, Discover and
American Express credit cards and all types of Debit
Cards*.
No forms of payment other than accepted credit cards
and debit cards are valid for online bookings.
*Note to Debit Card users only: Debit Cards
can only be used to pay for a reservation in full. We
are not able to accept partial payments with a debit
card.
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Q: How important are the Terms
and Conditions?
A: The Terms and Conditions, also called the
Bill of Rights, are extremely important. They
outline our policies and procedures and we encourage you
to make a copy of the Terms and Conditions and read
through them carefully. The Terms and Conditions button
appears after you price your vacation and enter your
personal information. By confirming your reservation,
you acknowledge that you have read and understood the
Terms and Conditions and agree to them. In addition, you
can review your reservation and the Terms and Conditions
at any time after you have confirmed your reservation.
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Q: When I try to confirm my
online booking, at the end of the Reservations process
it says that my address cannot be verified. Why?
A: Our system can only recognize your address if you
enter is EXACTLY as it appears on your credit card
billing statement. Please refer to your credit card
billing statement and try entering your address again.
If you still get the "cannot verify address" message,
please
Email Us.
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Q: How is my information and
credit card secured?
A: Funjet Vacations uses several layers of technology to
ensure security for credit card payments.
- SSL -- The Secured Sockets Layer (SSL) is used
to provide privacy via encryption for data flowing
between computer networks on the Internet. Funjet
Vacations' SSL provides the transfer of digitally
signed certificates for authentication purposes,
ensuring that the data cannot be altered or
intercepted en route. Your web browser will either
display a linked key, locked padlock, or similar
icon to confirm that you have entered a secured
area. Click on your web browser's secure icon for
more information about security. Web browsers that
do not support SSL encryption will receive an error
message when attempting to price one of our vacation
packages.
- Address verification -- Funjet Vacations also
performs verification to ensure the address entered
by the customer matches the billing address of the
card holder.
- Billing address & Credit Card Match -- In
addition, confirmations will only be sent to the
billing address of the credit card.
You can be sure that any personal information that you
send Funjet will be confidential. We will not sell or
redistribute your information to anyone.
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